Case studies
Some examples of using Dialengo
Clairvoyance firm
A clairvoyance practice decided to integrate the Dialengo platform to increase its customer retention rate.
Solutions implemented
Creation of a telephone switchboard providing a personalized consultation service.
Monitoring, supervision and analysis of incoming calls.
Results
Call log monitoring to reduce the churn rate
Limitation of missed calls by organizing the schedule of its advisors
Optimization of consultation hours during peak calling periods
Improvement in customer satisfaction via the launch of loyalty campaigns