Case studies
Some examples of using Dialengo
Law firm
A law firm decided to set up a telephone switchboard designed to provide legal advice in an effort to diversify its business. Legal assistants were dedicated to this new service.
Solutions implemented
Creation of a telephone switchboard to put callers in contact with legal advisors.
Use of real-time business indicators to supervise the legal assistants.
Results
Analysis of the time spent on hold to optimize hourly costs
Call log analysis for each advisor
Activity monitored via key figures available in real time
Increase in customer numbers, increase in conversion rate and decrease in the churn rate